Developing your skills and confidence when engaging in challenging conversations

This course equips participants with the essential skills to navigate challenging conversations with confidence and empathy. Through a combination of theory and real-life examples, participants will learn strategies to foster open communication, manage their emotions and achieve positive outcomes in tough conversations.

The curriculum begins by exploring the typical conversations that are often deemed as too difficult to have.  It then looks at the psychology of difficult conversations, helping participants understand the underlying dynamics and emotions at play. It then delves into active listening techniques, teaching participants to genuinely hear and comprehend others’ perspectives.

The course covers assertiveness, enabling participants to express their thoughts clearly and respectfully. Conflict resolution strategies are emphasised, offering tools to defuse tension and find common ground. Additionally, participants will learn how to be the adult in the conversation and how to calm down angry or emotional people using a recognised strategy.  Throughout the course, emotional intelligence is a recurring theme, emphasising self-awareness and empathy. Participants will gain insights into managing their emotions and recognising emotional cues in others. By the course’s end, attendees will possess a comprehensive skill set to approach difficult conversations with newfound confidence, fostering healthier relationships and constructive outcomes.

Don’t let the fear of having difficult conversations hold you back, enrol today and become a better communicator who can deal with those difficult and challenging situations. Don’t put them off and make it worse, do it early and do it with confidence.

Aprenda a afrontar con éxito conversaciones difíciles

Developing your skills and confidence when engaging in challenging conversations”

Este curso es GRATIS

Curso gratis en Udemy

Con los cursos gratis de Udemy puedes aprender muchas cosas sin tener que gastar en ello. Pero primero debes tener en cuenta varias cosas:

Contenido Gratuito

Los cursos gratis de Udemy te permiten aprender nuevas cosas sin tener que pagar. Aprovecha la oportunidad.

Aprendizaje

Pon en práctica todos tus conocimientos aprendidos. Realiza increíbles proyectos basados en el mundo real.

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Limites

Debes tener en cuenta que todos los cursos gratuitos de Udemy son de máximo 2 horas y no incluyen un certificado.

Este curso se encuentra disponible de manera gratuita sin necesidad de ningún cupón, a través de la opción “GRATIS”.

Te recomendamos primero leer las diferencias entre un curso gratis y uno de pago para evitar malentendidos:

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